Introduction
Adira Finance, a leading player in Indonesia’s multifinance sector, is seeking a motivated and detail‑oriented Officer Remedial to join our dynamic team in Ungaran, Jawa Tengah. This role is pivotal in ensuring the timely collection of overdue accounts receivable (A/R) while upholding the highest standards of integrity and customer service. If you thrive in a fast‑paced environment, possess strong interpersonal skills, and are eager to contribute to a results‑driven organization, we invite you to apply.
Responsibilities
- Manage the full cycle of overdue invoice collection, ensuring all A/R activities are completed accurately and on schedule.
- Monitor credit portfolios, identify delinquent accounts, and prioritize collection actions based on risk assessment.
- Conduct outbound calls and send written communications to borrowers, negotiating payment plans and settlements.
- Collaborate closely with the Credit, Legal, and Customer Service departments to resolve disputes and prevent escalation.
- Maintain detailed records of all collection activities in the company’s CRM system, ensuring data integrity and compliance with internal policies.
- Prepare daily, weekly, and monthly reports on collection performance, highlighting trends, successes, and areas for improvement.
- Assist in the development and refinement of collection strategies, leveraging data analytics to improve recovery rates.
- Educate borrowers on the importance of timely payments and provide guidance on financial management where appropriate.
- Adhere strictly to regulatory guidelines and internal compliance standards throughout the collection process.
- Participate in regular training sessions to stay updated on industry best practices and evolving credit management techniques.
Requirements
- Minimum education: D3/D4 (associate degree) or S1 (bachelor’s) in any discipline; fresh graduates are welcome.
- Male candidates, maximum age of 30 years.
- At least 1 year of experience in credit monitoring, debt collection, or a related financial role is preferred, though strong academic performance can compensate.
- Solid understanding of multifinance business processes and a strong orientation toward achieving collection targets.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, perseverance, attention to detail, and honesty.
- Proficiency in Microsoft Office, especially Excel, and familiarity with CRM or collection management software.
- Ability to work Monday through Saturday, 08:00 – 16:00, and adapt to occasional overtime during peak periods.
- Willingness to be placed at an Adira Finance office that aligns with the candidate’s domicile.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Annual leave, sick leave, and official holidays in accordance with Indonesian labor law.
- Professional development opportunities, including training workshops and certification programs.
- Transportation allowance and meal vouchers to support daily commuting.
- Employee assistance program focusing on financial wellness and mental health.
- Clear career progression path within Adira Finance’s extensive network.
About Company
Adira Finance is a nationally recognized multifinance institution that provides a wide range of consumer and commercial financing solutions across Indonesia. With a commitment to responsible lending, innovative digital platforms, and customer‑centric services, the company has built a reputation for reliability and growth. Our workforce is comprised of dedicated professionals who share a common vision: to empower individuals and businesses through accessible financial products while maintaining rigorous standards of compliance and ethical conduct. Joining Adira Finance means becoming part of a forward‑looking organization that values teamwork, continuous improvement, and community impact.
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