Introduction
The Admin Service Team Coordinator will serve as the backbone of our dealer’s service and sales operations. This full‑time position is based at our modern automotive showroom and supports a dynamic team that delivers high‑quality vehicle maintenance, repairs, and sales assistance to a growing customer base. The role is ideal for a proactive individual with strong administrative abilities, a knack for digital communication, and a passion for delivering exceptional customer experiences.
Our dealership has been a market leader in the region for over a decade, offering a wide range of new and pre‑owned vehicles, comprehensive after‑sales support, and a vibrant online presence. We are seeking a motivated coordinator who can help streamline reporting, enhance customer outreach, and elevate our social media channels.
Responsibilities
- Prepare and distribute accurate daily, weekly, and monthly service and sales reports for management review.
- Contact existing and potential customers to schedule service appointments, follow up on sales leads, and provide after‑sales support.
- Collect, clean, and analyze service and sales data to identify trends, performance gaps, and opportunities for improvement.
- Manage the dealer’s social media platforms (Facebook, Instagram, LinkedIn, etc.), creating and publishing engaging content, monitoring comments, and responding to inquiries promptly.
- Edit video content for promotional campaigns, service tutorials, and customer testimonials using basic video‑editing tools.
- Coordinate with the service technicians, sales consultants, and marketing team to ensure alignment of messaging and operational efficiency.
- Maintain organized digital and physical filing systems for all service orders, invoices, and customer communications.
- Assist in preparing presentations and performance dashboards for senior leadership.
- Provide on‑the‑spot troubleshooting for any administrative or digital communication issues that arise during the workday.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 30 years.
- Gender: Open to all.
- Experience: Entry‑level (0+ years) – training will be provided.
- Core skills:
- Strong administrative and data‑entry capabilities.
- Proficiency with video editing software for creating short content pieces.
- Familiarity with digital communication tools (email platforms, CRM systems, social media management tools).
- Soft skills:
- Excellent written and verbal communication.
- High attention to detail and strong organizational abilities.
- Ability to work independently and as part of a collaborative team.
- Customer‑focused mindset with problem‑solving orientation.
- Adaptability to fast‑changing priorities and deadlines.
- Work schedule: Monday – Saturday, 08:30 – 17:00.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance (medical, dental, vision).
- Transportation allowance or company‑provided parking.
- Professional development opportunities, including training in advanced data analytics and digital marketing.
- Employee discounts on vehicle purchases, services, and parts.
- Paid time off, public holidays, and additional leave for continuous education.
- Friendly, inclusive workplace culture that encourages growth and innovation.
About Company
Our dealership is a leading automotive retailer in the region, representing multiple top‑brand manufacturers and offering a full suite of services—from new‑car sales to certified pre‑owned programs, financing solutions, and an award‑winning service department. With a strong commitment to community engagement, we actively sponsor local events, support charitable initiatives, and maintain an active online presence that connects us with thousands of loyal customers.
We invest heavily in technology and employee development, ensuring that our staff have the tools and knowledge needed to thrive in a rapidly evolving automotive market. Joining our team means becoming part of a forward‑thinking organization that values integrity, customer satisfaction, and continuous improvement.
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