Introduction
We are seeking a motivated and results‑driven Field Collection Officer to join our growing team in Balikpapan, East Kalimantan. This position plays a crucial role in maintaining strong relationships with our customers while ensuring timely repayment of installment loans. As part of a dynamic financial services organization, you will work directly in the field, engaging with borrowers, resolving payment issues, and contributing to the overall health of our loan portfolio.
Responsibilities
- Manage a portfolio of assigned customer accounts, monitoring repayment schedules and identifying overdue installments.
- Conduct on‑site visits to borrowers’ residences or workplaces to discuss payment options and negotiate settlement plans.
- Provide clear, empathetic explanations of loan terms, fees, and the consequences of missed payments.
- Develop customized repayment solutions that align with the customer’s financial situation while protecting the company’s interests.
- Maintain accurate and up‑to‑date records of all collection activities in the company’s CRM system.
- Prepare daily and weekly reports on collection performance, highlighting trends, challenges, and success stories for management review.
- Collaborate with the credit, legal, and customer service teams to ensure a seamless resolution of complex cases.
- Adhere to all regulatory requirements and internal policies related to debt collection and data privacy.
- Promote a positive brand image by representing the company professionally during all field interactions.
Requirements
- Minimum education: High School Diploma (SMA) or Vocational High School (SMK) equivalent.
- Maximum age: 28 years old.
- Gender: Male (as per the specific operational needs of this role).
- No prior collection experience required; fresh graduates with strong interpersonal skills are welcome.
- Excellent negotiation and persuasion abilities, with a proven track record of influencing outcomes.
- Highly dynamic, self‑motivated, and comfortable working independently in the field.
- Strong communication skills, both verbal and written, in Bahasa Indonesia.
- Ownership of a reliable motorcycle and a valid SIM C driving license.
- Ability to work Monday through Saturday, 08:00‑17:00, and adapt to occasional schedule changes.
- Basic proficiency with mobile devices and data entry applications.
Benefits
- Competitive base salary with performance‑based incentives.
- Statutory BPJS Ketenagakerjaan (employment) and BPJS Kesehatan (health) coverage.
- Monthly collection bonuses tied to achievement of recovery targets.
- Annual THR (religious holiday allowance) in accordance with Indonesian labor law.
- Opportunities for professional development and career progression within the organization.
- Company‑provided communication allowance and fuel reimbursement for field activities.
About Company
Our client is a leading financial services firm operating across Indonesia, specializing in consumer loans, micro‑finance, and installment‑based credit products. With a strong commitment to financial inclusion, the company strives to provide accessible credit solutions while maintaining responsible lending practices. The Balikpapan branch serves a diverse customer base in East Kalimantan, supporting both urban and rural communities. By joining the team, you will become part of a culture that values integrity, teamwork, and continuous improvement, contributing to the economic growth of the region.
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