Introduction
We are seeking enthusiastic and service‑oriented individuals to join our premium gelato brand as Crew Gelato – Staf Penyajian Es Krim Premium. This front‑line position plays a crucial role in delivering an exceptional customer experience in a fast‑paced, high‑quality F&B environment. The successful candidate will work at our modern, stylish outlet, serving handcrafted gelato to a diverse clientele while upholding our standards of cleanliness, presentation, and hospitality.
Responsibilities
- Prepare and serve a variety of premium gelato flavors, ensuring each scoop meets the brand’s visual and taste standards.
- Maintain a clean and organized service station, including regular sanitation of scoops, containers, and work surfaces.
- Operate the point‑of‑sale (POS) system efficiently, handling cash, card transactions, and issuing receipts.
- Assist in inventory checks, restocking toppings, cones, and related supplies, and report low stock to the store manager.
- Provide friendly, knowledgeable service to guests, answering questions about flavors, allergens, and serving suggestions.
- Collaborate closely with teammates to manage peak‑hour rushes, ensuring smooth workflow and minimal wait times.
- Adhere to food safety regulations, including proper temperature control, label verification, and waste reduction practices.
- Participate in regular training sessions on product knowledge, hygiene standards, and customer service excellence.
- Contribute ideas for seasonal promotions, new flavor launches, and store layout improvements.
- Uphold a professional appearance by wearing the provided uniform, maintaining personal grooming, and displaying a positive attitude at all times.
Requirements
- Education: Minimum senior high school (SMA/SMK) or equivalent.
- Gender: Female candidates only, as per the current operational policy.
- Age: Applicants should be within the legal working age range; no upper age limit is imposed.
- Experience: Prior experience in food‑and‑beverage (FnB) service is preferred but not mandatory.
- Teamwork: Ability to work collaboratively in a diverse team, supporting colleagues during busy periods.
- Soft Skills: Humble, friendly, disciplined, with strong interpersonal communication and a genuine desire to delight customers.
- Professional Conduct: Demonstrates good attitude, reliable behavior, and adherence to company policies.
- Presentation: Must be neat, clean, and possess an attractive appearance in line with brand standards.
- Technical Skills: Familiarity with basic store management systems and POS operation is a plus.
- Work Schedule: Monday to Saturday, 08:00 – 17:00, with flexibility to cover occasional special events.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Comprehensive on‑the‑job training and opportunities for career advancement within the brand.
- Free staff meals and discounts on all gelato products.
- Uniform provided and fully maintained by the company.
- Health and safety coverage, including occupational accident insurance.
- Positive, multicultural work environment that encourages personal growth.
- Employee recognition programs and regular team‑building activities.
About Company
Our company is a leading name in the premium gelato market, renowned for sourcing the finest natural ingredients and crafting artisanal flavors that delight the senses. With a commitment to sustainability, we prioritize locally sourced dairy, organic fruits, and environmentally friendly packaging. Operating several flagship stores across the region, we combine a contemporary retail design with a warm, welcoming atmosphere. Our mission is to create memorable moments for every guest, one scoop at a time, while fostering a supportive workplace where each team member can thrive.
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