Introduction
We are seeking enthusiastic and results‑driven individuals to join our team as Field Agent (Penagihan/Kolektor Lapangan) for the Ogan Komering Ulu – Baturraja region. This role is a critical front‑line position that bridges our financial services with the community, ensuring timely credit repayments while maintaining positive customer relationships. The successful candidate will operate in a dynamic, target‑oriented environment, traveling to customer residences, handling collections, and representing our brand with professionalism and integrity.
Responsibilities
- Visit customer homes across the Ogan Komering Ulu area to conduct face‑to‑face debt collection activities, focusing on overdue credit installments.
- Achieve and exceed monthly collection targets set by the management team, contributing to the overall financial health of the portfolio.
- Meet daily visitation quotas, planning efficient routes and managing time effectively to maximize coverage.
- Execute the collection process in strict accordance with company policies, legal regulations, and ethical standards.
- Document each interaction accurately in the mobile CRM system, noting payment promises, disputes, and any required follow‑up actions.
- Negotiate repayment plans with customers, using clear communication and empathy to reach mutually agreeable solutions.
- Identify early warning signs of potential delinquency and report them to the supervisory team for proactive intervention.
- Maintain a clean, well‑kept motorcycle and ensure all required documentation (e.g., SIM C, identity cards) are up to date.
- Collaborate with the central collections office, providing feedback on field challenges and suggesting process improvements.
- Participate in periodic training sessions to stay current on collection techniques, regulatory changes, and customer service best practices.
Requirements
- Minimum education: SMA/SMK/MA or equivalent (Paket C).
- All genders are welcome to apply.
- Valid and active motorcycle license (SIM C) with a personal motorcycle for field travel.
- Strong knowledge of the Ogan Komering Ulu region, including local streets, neighborhoods, and community norms.
- Excellent interpersonal and negotiation skills, with the ability to handle difficult conversations calmly and professionally.
- Self‑motivated mindset with a proven ability to work under pressure and meet strict targets.
- Preferably at least 2 years of experience in field collection or a related cash‑handling role; fresh graduates may also apply if they demonstrate strong communication abilities.
- Residence within or near the assigned deployment area, ensuring quick response times and reliable attendance.
- Basic proficiency with mobile data entry tools and willingness to adopt new technologies for reporting.
- High level of integrity, confidentiality, and commitment to ethical collection practices.
Benefits
- Competitive basic salary with performance‑based bonuses that have no upper limit.
- Clear career progression path, offering opportunities to advance to supervisory and managerial positions within the group.
- Transportation allowance and mobile phone credit to support daily field activities.
- Comprehensive health insurance coverage for employees.
- Regular training programs to develop professional skills and industry knowledge.
- Stable work schedule: Monday to Saturday, 08:00 – 17:00, with paid overtime as applicable.
- Supportive work environment that values teamwork, continuous improvement, and employee well‑being.
About Company
Our organization is a leading financial services group operating throughout Indonesia, dedicated to providing accessible credit solutions while maintaining responsible lending practices. We pride ourselves on a culture of transparency, innovation, and community engagement. With a robust network of branches and a strong commitment to employee development, we empower our staff to grow professionally and contribute meaningfully to the financial inclusion of underserved regions. Join us to be part of a forward‑thinking company where your efforts directly impact both the business and the lives of our customers.
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