Date Posted:
Salary:
id
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Job Description

Job Brief:
Tracking customer experiences across online and offline channels, devices, and touchpoints

Supporting our customers and enhancing their experience by responding to enquiries about our services and products promptly

Proactively seeking to resolve customer complaints and issues individually or by engaging and collaborating with other team members

Communicating with our customers clearly and engagingly via customer experience chat, ticketing systems, social media, email and phone

Collect, track and analyze customer feedback on product ranges and new releases, as well as preparing reports

Recording customer interactions, and any actions taken by you in our CRM

Qualification:
Minimum Bachelor's Degree in Communication or any relevant majors

Maximum is 28 years old

Customer Orientation: You’re passionate about customer service & love helping people; you actively seek to understand and meet your customers’ needs.

Communication: You’re friendly, clear and engaging in your written and spoken communication. You easily connect with people from a diverse range of backgrounds.

Problem Solving: You’re proactive in seeking solutions and resolving issues for customers to improve their experience.

Resilience: You see challenging situations/interactions as a learning experience, can bounce back and remain task-focused. You seek help when needed and have strategies to maintain energy during busy periods.

Prioritisation: You’re able to manage your time and balance the tasks you need to stay on top of. You like to plan to meet your goals.

Experience working in a cross-functional team

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Job Detail

  • Job Id
    16d75ee7331ef7ed
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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