Customer Service Representative

Date Posted: Posted11 hari yang lalu
Salary:
HappyFresh
Jakarta
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Job Description

Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!
We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries.
Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.
Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.
We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:
Customer, Customer, Customer Ownership and Deliver Impact Team Player Openness Self Mastery
Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.

What Will You Do

  • Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
  • Take a proactive approach to customers when first call resolution cannot be achieved.
  • Handling complaints & enquiries from customer
  • Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
  • Provide solutions and alternatives based on customer needs.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Be the voice of the customers. Active to suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
  • Keep abreast of developments and changes in products, services, policies, and procedures by attending briefing/meetings and courses.
  • Handling requests from fleet (Shoppers and Drivers)

What Will You Need

  • Fresh graduates or one experience in service welcome to apply.
  • Bachelor’s degree.
  • Able to work in shifting schedule including weekend and public holidays
  • Ability to manage and handle multiple tasks under high pressure environment
  • Having passion in service environment
  • Excellent verbal & written communication skills, in both in Bahasa & English
  • Having handling complaint skills
  • Strong team player
  • Having outstanding problem solving skills

What's In It For You

  • HappyFit: fun exercise programs alongside professional trainers.
  • HappyMind: free psychological consultation to keep your mental health on track.
  • HappyBenefit: allowance for health activities and health-related items.
  • LinkedIn Learning access for all courses!
  • Discounts on grocery shopping on our HappyFresh app.
  • Competitive compensation package including medical, dental, maternal insurance and more.
  • No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
  • Additional 1 day annual leave for each work anniversary.
  • Birthday leave.
  • Occasional celebration for team engagements.
  • All-access to snacks in our pantry.
  • Hybrid working environment with dynamic and international colleagues.
What Will You be Part of Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal - to deliver a simplified life.
We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities.
See what it's like to work here: http://happyfresh.com/careers

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Job Detail

  • Job Id
    18f5cf5be7d375d0
  • Location
    Jakarta
  • Company
    HappyFresh
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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