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About Cloud & Network Service
Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.
Account Manager Job Role Description Account & Cust. Relatnshp Mgmt-CSP (RMC) comprises the creation and development of profitable relations with customers (incl. multi-geographic customer businesses) or new businesses through direct customer interface for a profiled customer base by implementing a strategy for a specified customer account, products, services, or solutions. Contains management of customer interactions and driving of sales for Nokia's offering. Covers creation of sales channels to grow new businesses in completely new prospects / markets and / or existing accounts targeting new revenue streams. Contains conduction of end-to-end business management (sales and delivery) for all customers and opportunities within the responsible scope. The Account Manager achieves business financial objectives in respective customer accounts. Responsible for customer engagement and sales case ownership for the following: opportunity and offer strategy, customer pricing files, creating and maintaining sales opportunity, order forecast. Creates and manages sales relationships for strategically important accounts / within broad product or business areas. Develops sales strategies and practices to achieve revenue targets and service goals for the customer accounts. Participates in pricing strategies as well as contract negotiations and is responsible for providing professional support in order to generate orders. Job Key Tasks & Responsibilities 1. Accountable for multiple customers or a single medium customer across multiple portfolios or specific portfolio, carrying independent sales targets 2. Identifies and develops new business opportunities, in collaboration with pre-sales experts 3. Constantly interacts with key stakeholders within customers, understanding their objectives, challenges and remit to increase own effectiveness 4. Coordinates activities among sales, pre-sales and other functions based on in-depth organisational understanding (Mode of Operations, processes, etc) and relevant market knowledge, in order to meet business objectives 5. Participates in pricing strategies and contract negotiations and actively provides useful input 6. Contributes to the LoA process from business and commercial perspective 7. Interprets internal and external business challenges and recommends best practices to improve products, processes and services 8. Contributes to strategic decisions within own defined scope (account, portfolio, geography, etc) 9. Solves complex problems based on sophisticated analytical thought and complex judgment 10. Acts as a professional leader for staff / workteam / taskforces, often the most senior and recognised sales professional in a team, who serves as best practice resource 11. May lead cross-functional deal team with manageable risks and resource requirements. Key Competencies 1. Communication and Public Speaking 2. Financial acumen (for non-financial professionals) 3. Negotiating 4. Consultative Selling 5. Solution selling 6. Business Case Creation 7. Market / Business / Competitor intelligence 8. Pricing 9. Process and MoO understanding 10. Customer Focus 11. Drives Results 12. Business Insight 13. Customer Relationship Management 14. Develop Sales Opportunities 15. Account and opportunity planning
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.
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