customer care lead

Date Posted: Posted18 hari yang lalu
Salary:
Indonesia
Apply Now Whatsapp to Friend Save This Job

Job Description

Overview
Offices Jakarta, Jakarta Barat
Job-type Contract
Job Category Corporate Finance/Investment
Industries Acc & Finance
Salary IDR 15,000,000
  • 20,000,000
    • /Month
    Who you'll be working for
    Indonesia-based investment marketplace for buying and selling American stocks and crypto assets
    What requirements you'll need to be eligible
    • 5+ years of customer service experience or as a business lead/ product owner in driving digital self-serve & engagement
    • 2+ years of working experience leading customer service team
    • 2+ years working experience using Zendesk and managing BPO service
    • Knowledge of performance evaluation and customer service metrics.
    • Strong data-driven mindset; with an ability to communicate effectively using data to tell the story
    • Strong consumer orientation with a focus on delivering exceptional business results.
    • Strong communication skills in Bahasa Indonesia and English, both verbal and written
    What you'll be doing on the job
    • Oversee the day-to-day activity of customer service operations to ensure our service reflects industry best practices and achieves excellence in customer satisfaction
    • Assist in the development of quality criteria across channels and ensure that interactions meet standards and trends are identified and addressed through ongoing training and coaching
    • Evolve methodologies that optimize service levels and meet company growth goals. Drive an increase in first call resolution and the deployment of automated solutions to reduce low complexity
    • Establish a roadmap of local contents (incl. FAQ, Zendesk macro, etc), features on an annual basis
    • Responsible for CSAT score, agent’s productivity performance, and BPO management process
    • Responsible for generating reporting related to CS matrix
    • Align with internal and external parties to solve any issue
    Consultant Contact
    Posted by: Khairunnisa Mahira
    Phone: 081776950803
    Email: mahira.k@recruitfirst.co

    Related Jobs

    Job Detail

    • Job Id
      1e8d36fe2248ad17
    • Location
      Indonesia
    • Company
    • Type
      Private
    • Employment Status
      Permanent
    • Positions
      Available
    • Career Level
      Experience
    • Gender
      Male/Female

    Contact

    Sponsored by

    https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

    Quick Links
    Jobs By Industry
    Latest Job
    Copyright © 2026 halokerja.id . All Rights Reserved.