At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
The Client Manager (Global Accounts) has account responsibility and their key focus is around analysing the client’s situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use NTT solutions through articulating value in the client’s terms. Over and above this, they have above average co-ordination skills to co-ordinate the interaction of a number of NTT role-players in different geographies during the sales engagement. They have a holistic plan for interaction with the client and facilitate the complexity of the sales process by acting as a leader when required.Working at NTT
Take ownership of clients
They take ownership of a range of accounts within global or international market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for Dimension Data. Ideally, Client Managers (Global Accounts) are vertically structured and their portfolio of accounts are in one or adjacent verticals.
Establish account strategy
These employees use their engagement skills to establish their account strategy with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction) in the specific account. They build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT.
Client satisfaction
Client Managers (Global Accounts) drive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service. They define and influence the implementation of cross functional service value chain integration, enabling and encouraging exceptional customer service. These individuals drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client. They aim to realise revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.
Generate demand
They are able to generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how Dimension Data can add value through our services and solutions. Client Manager (Global Accounts)s leverage relationship skills and knowledge of client environments to position NTT favourably in comparison with competitors and complex market forces. They have the ability to influence and work closely with vendors, partners and internal employees to achieve the required results.
Grow account profitably
The Client Manager (Global Accounts) approaches the management of his/her account in a systematic way by identifying the strategy they will use to develop and grow the account profitably.
Vulnerability analysis
They do a vulnerability analysis of NTT's position in comparison to that of competitors and vendors, to ensure the client’s requirement is at the heart of our proposed solution. They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for NTT, by displaying knowledge of how the client’s opportunity aligns with NTT's strengths, the urgency drivers for the client and the client’s current relationship with NTT.
Sales administration
They use NTT's sales tools (e.g. Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.
Ensure governance
Client Managers (Global Accounts) enable the development and implementation of integrated corporate governance and compliance frameworks in area of functional specialisation. They assess, surface and mitigate buyer centric risks that could prove detrimental to the buyer’s credibility or could derail an initiative altogether.
Ensure financial compliance
They positively influence and enable financial control, governance and compliance in a region throughout area of specialisation to prevent and reduce financial costs. Client Managers (Global Accounts) drive cost, pricing and profitability effectiveness to create and sustain stakeholder value creation in area of specialisation. They aim to realise revenue and margin targets and to maximise sales opportunities through connecting client needs with NTT offerings and solutions.
Behavioural skills
As corporate citizens, Client Managers (Global Accounts) can work effectively in teams and manage their assigned work processes. They contribute ideas to the improvement of internal processes and continuously improve their own competence levels by displaying a learning orientation. They display strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches. The Client Manager (Global Accounts) has excellent communication and influencing skills and they display cultural sensitivity when dealing with stakeholders from different nationalities.
Skills and knowledge
Attributes
Possible career next steps
What will make you a good fit for the role?
Standard career level descriptor for job level:Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
