Guest Service Manager

Date Posted: 15 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Guest Service Manager
Job no: 519678
Employment type Full time
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Department: Front Office, Non-Management (Experienced), Non-Management (Entry)

Duties and Responsibilities

  • Report directly to the Front Office Manager and overseas all Guest Service Centre Agents.
  • To encourage efficient and effective inter-departmental communication to promote teamwork.
  • To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
  • To delegate duties and responsibilities to Guest Service Centre Agents and ensure that work processes are in a logical order.
  • To ensure proper staffing at all times.
  • To encourage colleague development and promote a positive working environment.
  • To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
  • To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
  • Anticipate and recognize individual guest needs.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • Take restaurant reservations during the restaurant’s non-operating hours.
  • Must be able to remain calm and communicate clearly with Guests, Management, and colleagues in the event of an emergency.
  • Operate the Guest Service Centre as the main command center in the event of an emergency.
  • To handle all guest complaints and comments relating to the department tactfully.
  • To perform any other reasonable duties as required by the Front Office Manager.

Requirements

  • 5 years Guest Service Centre experience in a luxury hotel.
  • 2 years’ experience in Guest Service Centre Management in a luxury hotel.
  • Excellent leadership skills and ability to motivate his/her team.
  • Excellent knowledge of computers and systems.
  • Successful problem-solving skills.
  • Excellent ability to communicate written and spoken English and Indonesian.
  • Outgoing and enthusiastic personality.
  • Excellent overall communication and organization skills.
  • Ability to multi-task and work under pressure.
  • Ability to stand for extended periods of time.
  • The ability to work well in a team environment.
  • Be a self-motivator and motivator of others.
  • Be able to consistently delight and satisfy our guest.

Advertised: 18 Aug 2021 SE Asia Standard Time
Applications close: 31 Oct 2021 SE Asia Standard Time

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Job Detail

  • Job Id
    2383a11b0b8b0f46
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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