Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to Manager, Client Relationship Management, this postion is responsible to handling Complaint Case, Complaint validation, & support Complaint unit as well as regular respoting as required.

Preferred skills (heading) / Compétences particulières (titre)

  • Good interpersonal skill
  • Computer literate
  • Courtesy and effective conversation through telephone skill
  • Complaint handling and customer service skills
  • Data processing
  • Analytical
  • Fast learner
  • Good capability to communicate, both verbal and written, in Bahasa Indonesia and English

Qualifications (heading) / Compétences (titre)

  • Hold a Diploma degree from any subject, preferably with good academic records

Responsibilities (heading) / Responsabilités (titre)

  • Handling Inquiry and service request.
  • Handling Case Management Process.
  • Handling Complaint Case & Complaint validation
  • Managing productivity, service level and reliability.
  • Handling monthly CRM reporting
  • Interact with various parties for case resolution (client, agent, business partner, internal client).
  • Other job assigned by SPV

Job Category:

Customer Service / Operations

Posting End Date:

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Job Detail

  • Job Id
    23ee4d59256d9304
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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