Our client is a well known insurance company, with worldwide presence. As their Head of Customer Experience, you are the torchbearer of a customer-centric culture that leads to greater user experience.
This is NOT a call center or CS role. The client already has assembled their own professional call center force. You as the CX business partner focus on the following:
This role is based in Jakarta and only looking for qualified candidate. The successful candidate must also have experiences in quantitative method.
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