Key Account Manager

Key Account Manager - Midtrans

Date Posted: Posted30+ hari yang lalu

Salary:

GO-JEK

Jakarta

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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

August 13, 2021

About the Role

As the Key Account Manager in Midtrans you will be playing an important role to build, execute, and maintain partnerships with the biggest strategic accounts in the company’s portfolio. You will assist the Commercial Department in sales functions, including end-to-end management and execution of all partnerships' contractual assets that help drive the company's key business goals.

What You Will Do

Act as the lead point of contact for all key account matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed
Resolve key account issues and complaints
Plan and present reports on account progress, goals, and periodic initiatives to share with team leaders and peers on a regular basis
Provide full visibility into the sales pipeline at every stage of engagement, and take the account into the next level by increasing Midtrans’ share of wallet
Develop a strong understanding of the e-commerce market and be the first person that a client calls for escalation
Work closely with the Partnership and Banking teams to ensure rapport and collaboration between partners and clients
Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms

What You Will Need

Bachelor’s degree in Business Management, Sales, Communication or related academic area
Minimum of 3 years experience in business management, sales or project management is mandatory. Prior experience in e-commerce and managing key accounts will be a plus point
Proficiency in both Bahasa and English is required
Able to multitask, prioritize, and manage time efficiently
Ability to negotiate, persuade and influence others
Excellent interpersonal, communication, presentation and analytical skills
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
Proven ability to maintain projects and and maintain effective relations with accounts or partners

About the Team Our Payments team oversees GoPay (Southeast Asia’s fastest-growing consumer payments and financial services app), as well as Midtrans (one of Indonesia’s largest payment gateways), and Spots (Indonesia’s largest offline network for payments). Our Merchant Payments team is part of the larger Payments platform, and consists of passionate engineers based in Jakarta, Singapore, and Gurgaon. We run Southeast Asia’s leading financial platform for online and onsite merchants. It's our job to oversee all things related to empowering business owners, and to create a seamless and efficient payment gateway solution. We also take the time to understand our merchant-partners daily concerns and experiences in order to cater our services to resolve any hurdles and expand their operations. The big question that we’re always trying to solve is: How can we better improve our digital experience for our merchants-partners. We've helped simplify payments for over 300,000 merchant-partners in our respective regions - from retail stores in town to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. We are working on several projects now, including one about enhancing direct interaction with our merchant-partners of a variety of businesses and their customers. We’re a high-performing, tight-knit team who are committed to the growth of the company, as well as each other’s personal growth and well-being. Pre-COVID, factions of our team would enjoy catching up over a round of drinks after work. However, with WFH becoming more normalized, we've been sharing our favorite ways to prioritize a healthy work-life balance at home. Off-hours, you’d probably find us binging The Queen’s Gambit on Netflix, whipping up a loaf of sourdough bread, or trying our best to survive a HIIT workout on YouTube.

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Job Detail

Job Id

2d0ec8f2fc0354b3
Location

Jakarta
Company

GO-JEK
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female