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Job Description

WELCOME TO OLX AUTOS & OLX GROUP
Over 300M monthly active users; US $1.6 billion in revenue and 18% revenue growth (FY 2021; 36% growth in FY2020); Part of Naspers’ Prosus, one of the biggest technology investors in the world (An early investor in Tencent and the owner of StackOverFlow). +30 countries. +20 Brands. Powered by +10,000 employees representing 81 nationalities.
That’s what’s on our plate at OLX Group. And that's why we need your help. Join Us. Shape your career with us.
Part of the OLX Group, with 5,000+ employees and 500+ inspection centers across the Americas, and Asia, OLX Autos manages a truly global car marketplace. OLX Autos is the smart way to sell your car. We offer one-stop solutions that are safe, convenient, and offer guaranteed peace of mind for both buyer and seller.
Under the supervision of the Head of Contact Center, the Contact Center Technical training Specialist will be responsible for initial and ongoing training for all Staff at the Contact Center. Where the main function is to ensure effective training, so that the Contact Center Staff (Telemarketing, Outbound Confirmation and Call Center) can handle all calls effectively and efficiently and meet expectations for performance KPIs. Ensure the effectiveness of continuous training and development methods. As well as taking part in improving service quality and ensuring all processes at the Contact Center are in accordance with KPI and Company targets. What you’ll do: (Job Responsibility)
Provide training for various curricula in class, group, or virtually.
Demonstrate knowledge of level one and two instructional design by creating and editing the videos, and designing classroom practice activities and knowledge checks.
Communicate topics effectively by properly understanding audience needs and targeting sessions to meet participants educational and skill levels.
Create and update procedure documents to ensure the accuracy of the process in Outbound (TM and Outbound Confirm) and Call Center.
Partnering with relevant Departments, Quality Assurance, Training Leadership, to maintain knowledge of procedures, processes and call guidelines.
Contribute to the overall effectiveness of the training team by asking questions, offering insights, providing project support, and learning to provide continuing education courses for all Contact Center staff
Modify training tools and job aids based on customer experience call center needs.
Act as a Subject matter expert (SME) in facilitating training materials.
Assist in communication with all Contact Center Staff regarding changes that have an impact on customers or internal processes.
Participate in meetings with colleagues and managers regularly to discuss and analyze class engagement, procedural updates, and growth plans.
Learn about new systems or products to effectively facilitate training sessions.
Manage the training planning syllabus, including but not limited to adding courses, compiling knowledge check scores, and registering team members for e-Learning. You’ll be great for this role if: (Requirement)
Bachelor's degree or higher, and or 1-3 years relevant experience, including facilitation and related projects.
Demonstrate the skills to explain challenging concepts verbally and document them in writing.
Have excellent presentation and classroom management skills.
Demonstrated ability to build consensus to drive change.
Adapt and thrive in a demanding and fast-paced environment with constant changes.
Possess high level critical thinking skills, problem solving skills, and passion for Call Center training.
Experience with Outlook, Word, Excel, PowerPoint, Camtasia, Snagit, and Publisher is preferred, but not limiting. What we have for you:
Flexible working and remote opportunity
Opportunity to learn and develop within the company
Career guidance & path
A dynamic work environment (constant changes is our reality – important you are comfortable with this)
We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100 year-old company
We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change Our D&I Statement: We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role. Check our careers website www.olx.co.id Follow us on Linkedin https://www.linkedin.com/company/olx-autos/
A BIT MORE ABOUT US
Discover OLX Autos Inside Out blog here Discover why you should join OLX Group & OLX Autos now Check our careers website here. Check out our talent, product, engineering and design blogs here Follow us on Linkedin.
We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role. We are committed to building an inclusive culture that seeks out the diverse perspectives and experiences of our people and becomes a company superpower and strategic competitive advantage.
The OLX Group (OLX Group consists of OLX Global B.V. and its affiliated companies) will handle your personal data with care and will process your personal data to assess your fit for the position you are applying for. You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake we can consider you for other suitable roles.
Please refer to our Privacy Statement to find out more about how your application data will be processed.

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Job Detail

  • Job Id
    321daa2c8e617a52
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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