Service Business performance growth through proactively selling (existing and new initiatives)
Sales revenue, GM and AR due
New customer bases and retention of existing customer base
Customer relationships building and customer satisfaction
Quotation lead time and hit rate
Ensure JCI's ethics, policies and procedures are followed
How will you do it
Proactive selling of service agreement, labor & materials, parts and new initiatives through schedule and/or drop in visits
Address customer objective, needs and requirements, recommend solution and link customer requests, contact to internal factories
Compare received order with quotation and comments on Terms & Conditions to reflect an ethical business
Work across departments, countries and be proactive team member of JCI
Keep manager informed for the changed in marketplace, applies knowledge of competitors' service and business to favorable differentiate our service from them
Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
Conduct training, courses and on-line tasks as advised in timely manners
Qualifications
What we look for
Engineering Degree onwards and/or relevant industry experience
2 years and above experience in HVAC&R industry service or sales function
Good communication, analytical, organizing and relationship management skills
Must be a proactive team player
Industrial & Process Refrigeration products and systems knowledge
Roll up your sleeves and climb on board if you're ready to be our next District Head for Solo area.
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