Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for
Create service contracts in the system management system based upon a signed contract quote.
Add the agreed contract features relevant for appropriate services execution, pricing, and billing information
Renew the contracts based on a signed quote or renew the contract based on the original quote in case of a silent renewal agreement with the customer.
End the contract upon request from the customer or per internal reason.
Create Standard and extended warranties upon request in SharePoint.
Support in NEMO Parts Returned Process. Call customer to arrange to pick up returned parts.
Coordinate outbound in-room deliveries at the customer site from the local warehouse
Identify and investigate delivery issues, take corrective actions and solve timely by collaborating with suppliers and physical distribution.
Coordinate and escalate via the correct channels Defective on Arrival (DEFOA)
Initiate returns to the supplier and secure the financial settlement of the returned value.
Carry out regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process.
At all times, working within the requirements set out in the relevant work instructions, process guidelines, and in accordance with Quality and Regulatory policies and procedures.
Support FCO process and translation in Bahasa Language whenever necessary across GBS team within Manila Center.
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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