Date Posted:
Salary:
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Job Description

Default Manage a people in an organization Decisive and assertive in leadership Job Descriptions
  • Providing continual review of day to day operations and customer service activities by giving suggestions of methods to improve area operations so that all customers' queries and requests are answered in a timely, sufficient and knowledgeable manner.
  • Engaging efficiency and service to both internal and external customers as part of ways to ensure that everything will be smooth running.
  • Providing coaching and feedbacks on a regular basis to every new member of Support Department.
  • Being available for employees who experience work or personal problems by providing appropriate consultative coaching, counseling, direction and resolution.
  • Delivering disciplinary and performance problems according to company's standard of procedures (SOP).
  • Assisting Support Manager with daily operations of the customer service to include the development, staffs coaching, staff scheduling and disciplines.
  • Monitoring and administering staffs performance review for skill improvement.
Qualification
  • Minimum D3 or S1 in any field
  • Business Management, English Literature, or Public Relation background
  • Experience in Customer Service or equivalent
  • Experience in Supervisor Level minimum 1 year
  • Have knowledge in IT would be an advantage
  • Fluent in English both oral and written

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Job Detail

  • Job Id
    3749abecdd200eb8
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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