The Role
Develop professional onsite service TMC operation at customer site in Cikarang, Indonesia. Job may support customer for night shift production.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs, and working to satisfy customer expectations.
Able to deliver service products (Start-up, Maintenance, and Optimization) with excellent
Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure the target fulfillment.
Update and report the status of progression and KPIs directly to Team Leader / Service Manager.
Maintain regular meetings with customers to identify their requirements, analyze their demands and deliver a gap closure plan.
Keep effective interaction with other functions (such as project and sales) to set up and optimize the cross-functional processes.
Support project with be assigned from Team Leader / Service Manager.
Maintain global operation standard of TMC (Tool Management Center) system
Cost and profit control for all onsite contracts.
Develop cost-saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
What you can expect from us?
a dynamic and challenging workplace that provides opportunities to develop and explore the potential for self-competence.
What we expect of you?
City
Jakarta
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