About the Role
As our Product Designer for the Gojek Care & Comms Design team, you'll have an opportunity to work at a platform level on end to end experience initiatives to uplift the experience of customers, drivers and merchants on daily basis. You'll be responsible for overall experience for chat services, Gojek chatbots, broadcast channels, governance guidelines, support & help experiences as well as rating experience for drivers & merchants. With the talented troops in the Product, Engineering, Research, Data and Customer care teams, you'll help alleviate the end to end experiences across the Gojek ecosystem.
What You Will Do
What You Will Need
About the Team
The Gojek Design Team is made up of around a hundred designers spread across two countries and seven teams. Our members come from a wide range of backgrounds, and are experts in Graphic Design, Interaction Design, Product Design, UX Writing, Illustration, Service Design, UX Research, and Motion Design. Together we envision, create, and support products and services that meaningfully improve the lives of our customers.
We’ve come a long way since 2015, when we were a small central team of 15 designers working to build and support products scaling at an unprecedented rate. Since then, we’ve grown with the rest of the organization in bringing to life over 24 different products. Various obstacles presented themselves, from the actual design process, ensuring we weren’t a bottleneck, to fostering a design-based philosophy throughout the company. Since then, we’ve been educating everyone around us on the importance of design, and why it makes sense to start with the users and work backwards. We’ve continuously evolved our design processes, improved the quality of our outcomes, expanded our reach within the organization, and relentlessly advocated for our customers.
As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being, too; we enjoy bonding over our shared love of good food, easy home recipes, and the best places to eat in our cities. When we aren't working, you'd probably find us catching up with each other over Zoom, binging the latest Netflix dramas, or cooking up a storm with fresh ingredients we ordered through Groceries ;)
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