Date Posted:
Salary:
id
Apply Now Whatsapp to Friend Save This Job

Job Description

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
We are looking for a Level 2 Systems Support Engineer to reinforce the front line operations of our real-time communication services. Reporting directly to the Head of Customer Support & Operations, you will be the go-to person for escalations from the support team. Responsible for more complex technical issues you will play a key role in ensuring high quality and availability of Wavecell’s Cloud Platform and Services. Main Responsibilities First point of escalation for any technical issues coming from Level 1 service desk. Work cross functionally with Engineering, Product and Sales to resolve more complex technical escalations and issues. Report on incidents relating to quality of service and platform availability to the relevant internal teams and customers proactively. React to system and platform alerts, taking a lead on all monitoring tools and escalations to the relevant Engineering teams. Coordinate platform updates, changes and maintenance with internal teams, customers and third parties. Follow, create, document and improve all processes or SOPs relating to all Operations Level 1 and Level 2 duties. Provide additional support to any level 1 tasks as and when required. Work on any other longer running, investigative issues that may arise from Engineering or Operations requests. Act as a mentor and provide guidance to junior team members. Desired Skills and Experience More than 2 years’ experience in Operations and Support position. Linux/Unix server knowledge and experience. Some understanding of programming or scripting languages. Knowledge and experience in DevOps monitoring tools such as Grafana, AWS CloudWatch. Working knowledge of SQL queries. SMS technology, HTTP, API, SMPP and telecommunications exposure. Ability to work under pressure and make real time decisions. Working knowledge and experience with Jitsi/JaaS would be advantageous Excellent judgment to prioritize customer issues based on their urgency and severity. The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation. Qualifications A Computer Science, Electronics and Communications Engineering degree, or equivalent experience Written and verbal fluency in English is required. Any technical qualifications or equivalent experience in Linux, Windows Server, SQL is highly desirable.
#LN-JN1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English | Español. View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “ Reasonable Accommodation ” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here .

Related Jobs

Job Detail

  • Job Id
    40a499d81750dbc0
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.