Baru Officer, Service Improvement

Date Posted: 5 hari yang lalu
Salary:
Indonesia

Job Description

Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

  • Support any initiatives which impacted to customer center
  • Manage overall call center systems and application functions
  • Managing and overseeing all improvement projects for service department in line with business growth and strategic, directions, including Demand Management

Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field
  • At least 2 years’ experience in customer service related field or customer experience environment
  • Experience in quality assurance or similar capacity

Primary Location: Indonesia

Job: Customer Service

Schedule: Regular

Employee Status:

Full-time

:

Job Posting: Oct 5, 2021, 10:00:05 PM

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Job Detail

  • Job Id
    411362dfba183955
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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