IT Engineer

Date Posted: 27 hari yang lalu
Salary:
Jakarta
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Job Description

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

Our Engineering culture is built upon a trust based system in a delivery and innovation driven environment. We allow for flexible work times and locations so that our engineers can be in a working environment where they can do their best work. We encourage collaboration among our squads and continuous learning from each other. If you would like to see some of the things our engineers are working on, you can visit our engineering blog here.

We are looking for an IT Engineer to join our IT & Enterprise Security team to serve with obsession and provide superior support to our employees (our customers), continuously endeavour to improve our IT support procedures and checklists, and work with us to achieve compliance with the regulatory requirements in the countries that we operate in. We are looking for someone like you with a real passion to solve problems, serve with obsession, an excellent communicator, an enabler, and result-oriented personality.
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What you will do: *

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Provide superior 1st and 2nd level IT support for all our employees.

  • Support and troubleshoot IT Desktop/Laptop, Network, Hardware, and Peripheral issues employees may experience and resolve them in a timely manner.
  • Support and troubleshoot employee applications, such as Google Workspace, Microsoft products, Teleconferencing, and others.
  • Install and deploy new Desktops/Laptops/Mobile/network devices for employees.
  • Continuously improve our IT support procedures and checklists in providing employees with a positive and personalised service.
  • Play an important role in ongoing and new projects in the IT & Enterprise Security team.
  • Manage our regional IT infrastructure in Singapore, Malaysia, Indonesia, Thailand, and India ensuring close to zero downtime of the systems.
  • Investigate and diagnose network problems.
  • Define, follow, automate, and improve on-boarding and off-boarding of employees and manage security, passwords, and backup.
  • Maintain the cloud Directory-as-a-Service.
  • Ensure patches and configurations on IT assets are in accordance with the company policies and standards.
  • Build, maintain, and improve inventory of the IT assets.
  • Manage operations, requests for directory and authentication (SSO / MFA, SAML, LDAP), and monitor and resolve incidents.
  • Setup, configure, and maintain SSO connectors for system integrations.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time of tasks.
  • Make sure that all company-issued laptops are compliant with the company baseline standard.

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What we are looking for: *

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A degree in Computer Science, Information Technology (IT), or related fields.

  • 3 to 5 years of experience in a similar role.
  • Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
  • Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
  • Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to simultaneously handle multiple assignments
  • Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.

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You will shine in this role if you are/have: *

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Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.

  • Have a keen eye for detail and a high bar for quality.
  • Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
  • Have public or user-facing experience in ensuring communications are clear and succinct.
  • Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
  • Have an ability to execute and deliver complex operational projects involving multiple stakeholders.

Interested to know more about us? Learn about our Stories* here*.

Job Type: Full-time

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Job Detail

  • Job Id
    469421e99e6f29bb
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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