Date Posted:
Salary:
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Job Description

We are looking for Problem Management Analyst

As a Problem Management Analyst, you will be responsible for research the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions for known errors.

The role also involves engaging and partnering with Infrastructure Teams, Application Support Teams and application development teams.

Responsible to ensure all the applications in Bank Mandiri meet their required service levels

Coordinate and work with other related production support team

General Qualifications :
Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting. Should have willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.

Communication – Should be able to clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team.

Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed.

Self-Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders.

Specific Qualifications (Skills/Certification) :
Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience

Strong Experience in Incidents Management, Problem Management, Capacity Management and Change Management.

Experience with Desktop and Web Application System

Experience with Network Management, Desktop Management and Server management.

Experience with Implementation of IT Service Management

Working Experiences (min. years) :
4+ years of professional experience in the field of information and technology

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Job Detail

  • Job Id
    483d9e7bac2cdfc5
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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