Current main role and responsibility: Respond timely to employee relation matters including attending to grievances and disciplinary related matters and ensure a fair resolution is attained for all parties.
Implement HR policies, services and programs for the assigned units.
Provide recommendations to business leaders as well as the management team for issues found on the ground.
Possesses a deep knowledge of the business unit/area- key employees and business processes
Builds a strong business relationship with the business unit/area and transfers HR requests and solutions to/from the business unit
Implements best practices and supports the delivery of HR processes at the business unit/area
Previous experience as Business Partner, preferably those who have exposure in being expertise in other HR functions as well
Excellent interpersonal and communication skills, with ability to relate well with people at all levels and good service orientation
Have a strong ability to identify problems in the employee journey, organizational development, alignment between teams-departmental-company-wide objectives.
Able to prioritize issues and willing to clarify to related stakeholders if needed
Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat.
A calm and patient person.
Guiding call center employees through difficult issues, or handling issues that cannot be fielded by call center staff.
Report to the TBPS HIS Specialist.