To provide one-stop customer service phone banking channel and to cross buy bankâs products and services through these means whenever the opportunity arises.
Initiate improvement input in order to deliver best service to customers.
Arranging services for customers, e.g.: order booking & related to deliveryâ¦
Verify business requirements and functional specifications.
Map business requirements to functional requirements.
Have basic knowledge of the business process.
Notifies management about problems or opportunities that affect services to the client.
Respond to and resolve various emergency calls and routine calls forâ¦