IT helpdesk

Date Posted: Posted30+ hari yang lalu

Salary:

East Java

Default Job Descriptions

Handle the ticketing system for technical support related to computer systems, software and hardware
Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware.
Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware.
Installs, modifies, and repairs computer hardware and software; and installs peripherals for users.
Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues.

Qualification

Holds a Diploma/Bachelor Degree in Computer Science/Computer Engineering or related fields.
Proficient in English (oral & written).
Able to work in a team and Good communication skills.
Strong ability to effectively manage multiple tasks simultaneously.
They must also possess adept knowledge of the following: Trouble Ticketing Systems, Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers, Access, MS Exchange, Outlook, and Project.
Ready on-call