Technical Support Specialist (Jabodetabek) - Moka

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

July 5, 2021

About the Role
As our Technical Support Specialist for the Commerce Enablement team, you’ll take the wheel in setting up and maintaining the technical devices related to our Point of Sales business. You’ll be responsible for the preservation and expansion of our merchant partner base, conducting online and offline training sessions, and solving technical issues they may encounter. You’ll also oversee that our merchant partners’ technical devices are up and running to support their daily operations. Most importantly, you’ll foster a long-term, mutually beneficial relationship with our merchant partners, keeping them happy and excited about our products and services.

What You Will Do

  • Conduct offline and online trainings for our merchant partners on how to use our Point of Sales device
  • Answer and solve merchant partner technical issues
  • Prioritize visits to merchant partners based on the urgency and severity of their issues
  • Create daily reports on assigned tasks to ensure targets are met

What You Will Need

  • A Diploma or Bachelor’s degree in Information Technology or Computer Engineering
  • Strong IT networking skills
  • Excellent communication skills in order to answer merchant partner inquiries
  • Excellent problem solving skills in order to effectively address and provide solutions to merchant partner issues
  • Excellent verbal and written communication skills in English and Indonesian
  • A motorcycle and driving license (SIM C)A self-motivated attitude in order to independently achieve daily target
  • An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload
About the Team The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way. Our portfolio of products include merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user-base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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Job Detail

  • Job Id
    556cc5ec75671a70
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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