Job Description
At Teleport, we are on a journey to make logistics simpler, friendlier, and faster for everyone, especially in the areas of cargo and delivery throughout Southeast Asia. Unlike many other start-ups, we didn’t start in a garage or at the back of a university dormitory. Teleport was spun off from the idea of our brilliant department of the world’s best low-cost airline, AirAsia. Incorporated as RedCargo Logistics on 13th March 2018, we've re-branded ourselves to Teleport a year later enabling us to expand and create opportunities beyond cargo and AirAsia. We are in the business to provide speed in logistics and the concept of “teleportation” came to mind. It was either Teleport or A2B - thankfully we agreed on the former (phew).
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Guide merchant base throughout their customer journey – from onboarding through to repeat orders
Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
Monitor delivery shipments from start to finish to ensure successful delivery
Take ownership of escalated delivery issues and follow problems through to resolution
Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
Educate customers on the most recent updates and enhancements to our products/services
Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
Monitor performance and end-to-end movement of deliveries be it across external or internal parties
Requirement
Degree in Business, Economics or equivalents
A minimum of 3 years’ experience in similar roles in logistics, e-commerce or related roles
Equal Opportunity Employer
Teleport is an Equal Opportunity Employer. All qualified applicants will receive due consideration for employment regardless of race, colour, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy or any other status protected by National Law.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
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