Baru Client Service Center

Date Posted: Posted2 hari yang lalu
Salary:

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to Senior Manager, Disbursement and POS Support this position is responsible to provide service to customers using virtual service/ walk in as well as giving socialization for all service type option (My Sun Life, Whatsapp Interaktif, Virtual Service) including:

  • Received and handling all inquiries, policy transaction, and document submission according SOP/ WI
  • Socialization and guiding the customers/ agents for using My Sunlife, Agent Portal, Whatsapp Interactive, Virtual Service via Whatsapp Interactive
  • Handling administration for petty cash, customer’s payment (walk in) and delivery of document submission to Mail Management
  • Responsible to prepare daily record/documentation and reporting
  • Responsible for complaint handling and coordination/escalation with related unit to solve/ complete the complaint issue according SOP/WI

Job Category:

Customer Service / Operations

Posting End Date:

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Job Detail

  • Job Id
    5b5ee3ac9562b198
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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