Job Description

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency: For USEFM - FP is FP-7. Actual FP salary determined by Washington D.C.
Only one Open-to U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
Security Clearance Required: Top Secret Clearance Appointment Type Permanent Appointment Type Details: Definite not to Exceed (5 years) Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

• 
  Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Not Required

Duties

The incumbent serves as an Information Management Assistant (IMA) assigned to support the classified and unclassified computer networks and messaging systems as needed. The IMA also assists with telephone and radio management, circuit and network management, diplomatic courier operations, and Diplomatic Post Office (DPO) and unclassified pouch operations as required. The IMA reports to post’s direct hire Information Programs Officer.

Qualifications and Evaluations

Requirements:

EXPERIENCE:

Two years of office management or technical experience is required. Work related experience should demonstrate a high level of organizational skills, ability to adhere to regulations, aptitude for paying attention to detail, and use of IT software and equipment.

(Please note that one credited year of working experience is equal to 40 hours/week x 52 weeks or 2080 hours.)

JOB KNOWLEDGE:

Must have knowledge and professional experience that demonstrates the applicant can acquire and apply the requisite skills and abilities appropriate to Department of State IRM operations. Must demonstrate potential to perform in progressively responsible positions within the Information Management field.

Education Requirements:

Mandatory:

A high school diploma is required

Evaluations:

LANGUAGE: English Fluent in speaking, writing and listening. This may be tested.

SKILLS AND ABILITIES:

Must have an excellent working knowledge of Department of State customer service principles and the ability to manage ISC computer systems without long-term assistance. The ability to work both independently and in a team environment, responds to requests in a timely fashion, and resourceful in finding solutions to problems. Must be able to work effectively in the IT environment, maintain constructive communication when addressing customer requests, and closing out tasks. Must be able to coherently document problems, remedies, and write procedures that will be utilized by colleagues.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits: Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Consulate General Surabaya may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Top Security clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Residency and/or Work Permit
• High School Diploma
• Valid ID/Proof of Citizenship

Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)

• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Consulate General Surabaya