Network Engineer

Date Posted: Posted22 hari yang lalu
Salary:
Jakarta

Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!

Job Description:

  • Engineer for regional customers supporting Ciena products and applications
  • Expert customer-facing primary contact for advanced technical issues; be capable of addressing large majority of customer questions
  • Support the engineering of Ciena network system solutions
  • Implements upgrades of Ciena Equipment on Customer’s In-Service networks without impacting the services provided to the end user. Includes, yet is not limited to, Channel Adds, Node Insertions, Traffic Migrations, HW/SW Upgrades, Network Management installation and upgrades
  • Plan, develop and execute on Customer modernization plans for evolving customer networks via custom methods of procedure.
  • Ensure proposed designs and/or solutions are technically viable and meet customer requirements.
  • Own the delivery of Network Engineering documentation for Customers via the Detailed Network Design service offering. Oversee partner personnel who may be delivering a portion or all of the engineering package.
  • Hold customer reviews and drive dry-runs of custom methods or procedure prior to field execution
  • Oversees and guides all field activity related to the execution of custom methods of procedure. Validates that the actions taken by the assigned field personnel are executed properly as per the steps detailed in the custom method of procedure.
  • Ensures the Customer’s network is operating in a stable state as designed before, during and after Maintenance Window activities. Verifies that no additional alarms exist on the network subsequent to completion of procedure.
  • Performs network audits or diagnostics either as a stand-alone service or as a precursor to implementation of reconfiguration activities.
  • Acts as a consultant related to network design and reconfiguration methodology and implementation when requested
  • Produces as-built documentation from redlines and maintains office records when that service is purchased
  • Develops configuration as well as service-layer and infrastructure-layer provisioning engineering documentation for packet networking devices
  • Design, lead and execute user acceptance testing (UAT) producing detailed test-plan’s and acceptance criteria.
  • Carry out, and lead, customer funded, software validation testing. Develop detailed test-plan, entry and exit criteria, results analysis and agreed sign off criteria.
  • Carry out, customer funded, solution validation testing including as appropriate 3rd party interoperability testing.
  • Design, develop & test bespoke templates & scripts, for Ciena customers.

Required qualification:

  • A minimum of 7 years of working experience in a network support role, 4-5 of these years of which would be spent supporting large Optical and/or Packet transport networks on site and via phone
  • Must be able to support complex and high-profile customer base.
  • Solid working experience with routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), MPLS-TP, Switching technologies (VLAN/Trunking, STP,RSTP,VSTP)
  • Practical knowledge of L1/L2 technologies: Ethernet, DWDM, ROADM, OTN and NMS
  • Working experience with traffic generators and network protocols analysis tools
  • Strong problem solving skills, applicable to large and complex network scenarios
  • Strong customer management and customer service skills
  • Excellent communication and presentation skills
  • Diplomacy and good customer facing skills to understand effectively address sensitive customer situations
  • Capable to perform as a team member and independently with minimal supervision.
  • Bachelor Degree in Engineering or related field.

#LI-SM

Being You @ Ciena


As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.

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Job Detail

  • Job Id
    5bacdeed327a74f9
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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