Baru Customer Operations Team Lead (based in Solo)

Date Posted: Posted5 hari yang lalu

Salary:

Surakarta

Monitor Business Process Outsourcing (BPO) supervisors on the floor and ensure the tasks meet the target and standards
Day-to-day agent performance review with Business Process Outsourcing (BPO) team leader, provide suggestions on improvement
Coordinate with relevant departments across the company to execute additional processes such as banned/unbanned accounts
Proactively resolve special cases by escalating to respective divisions accordingly
Work closely with in-house team leaders to validate report from Business Process Outsourcing (BPO) side (invoice, performance, scorecard, incentive, etc) in accordance with high accuracy and integrity

Have by minimum Diploma's degree from reputable university
Have 3-years of experience prior in Customer Service (with a background of leading small project/group) and 1-year as a team leader
Experience in multi-interface; face-to-face, call, and email is preferred
Strong skills in communication, logical thinking, and problem-solving
Have good traits as a team leader, possess a good and positive attitude, and high eagerness to learn
Ability to effectively converse in English and Bahasa Indonesia to facilitate cross-border discussions and collaborations across stakeholders