Job Description

Job Description (Roles and Responsibilities)

Main purpose of job:

The Enhanced International Support Services (EISS) programme is the UK Department for International Trade’s new trade support services programme, ensuring the delivery of a quality service to small and medium sized UK businesses looking to export overseas.

The EISS Senior Market Adviser will help to grow the market for UK exports in Indonesia, driving long term increases in trade. They will ensure local delivery of service to UK companies with export enquiries, covering a cross-section of sectors , including providing market entry advice, understanding their requirements, undertaking market research and managing the local Overseas Referral Network (ORN) providing more detailed market entry support.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Account Management and Market Enquiry

• Be the main point of contact for UK small and medium sized businesses looking to export to Indonesia.
• Provide guidance to senior managers and stakeholders in identifying their route to the Indonesian market, assess their market entry needs, and advising on options for making progress.
• Work proactively and collaborately with existing DIT sector teams to build demand within the Indonesian market, seek out export opportunities and tenders, and identify and build relationships with major local businesses and importers.
• Produce, research and keep up to date various ‘off the shelf’ local market information products, including overviews of key sectors of interest and ‘how to’ guides relating to core aspects of setting up operations in Indonesia.
• Ensure export account management processes are followed and businesses are linked in to the DIT International Trade Advisor Network.
• Join DIT Jakarta sector teams, EISS, Regional, and Devolved Administration teams’ UK facing promotional opportunities when they occur, and support visibility of market opportunities to SMEs.
• Help UK businesses establish effective export strategies and if needed, recommend additional options from the local Overseas Referral Network (ORN).
• Identify and source potential ORN suppliers, oversee the ORN’s services delivered and monitor customer satisfaction and identify if further help is needed.

Overseas Referral Network

• Work with the regional EISS Hub on maintaining and increasing market intelligence to support client conversations, and build relationships with business in each region, including with a view to updating and expanding the ORN.
• Maintain knowledge of all APAC markets, work closely with UK missions across the region and direct the businesses to opportunities in markets other than Indonesia.

Resources managed (staff and expenditure):

• Line Manage 1 B3 support officer in region, supporting the development of their own market approach, offering guidance on relationship management, and working directly to oversee delivery in some cases.
• Agree and support managed staff in building capacity for themselves and smaller markets as required, and agree with EISS senior management an L&D approach.

Learning and development opportunities:

The Enhanced International Support Services (EISS) Senior Market Advisor will gain a broad range of trade and investment experience which he/she can use to further progress their career within DIT.

We are passionate about developing our staff and we have a comprehensive self-led programme to help our staff develop the skills they need.

This high-quality and consistent programme targets the key skills needed to deliver our strategic goals and bring higher-value trade & investment to the UK. It combines the relationship management and business development skills which are specific to trade & investment work with knowledge of our sectors and the UK offer and the core skills which underpin delivering for the UK Government

This is a 1-year fixed-term position with possibility of renewal.

Essential qualifications, skills and experience

• At least 4 years’ experience in a customer facing and/or business development related job
• Strong stakeholder management skills, comfortable dealing with senior officials and business people
• Ability to work under pressure and to tight deadlines
• Experience of working with regional and virtual teams
• Ability to adapt and work in a start-up environment
• Experience in market research & analysis and preparing timely and accurate written information in English
• Strong skills in MS Word, Outlook, Excel, PowerPoint and Teams
• Ability to travel within Indonesia and ASEAN

Desirable qualifications, skills and experience

• Experience of working with international companies
• Familiarity with the UK

Required competencies Collaborating and Partnering, Achieving Commercial Outcomes, Managing a Quality Service, Delivering at Pace Application deadline Application deadline - day Application deadline - month Application deadline - year 13 December 2021 Grade B3 (L) Type of Position Full-time, Fixed term, with possibility of renewal Working hours per week 39.5 Region Asia Pacific Country/Territory Indonesia Location (City) Jakarta Type of Post British Embassy Number of vacancies 1 Salary Currency IDR Salary IDR 24,239,195 Start Date Start Date - day Start Date - month Start Date - year 14 February 2022 Other benefits and conditions of employment

The British Embassy/Consulate offers a competitive remuneration package including:

• Annual leave entitlement of 25 days per year
• Medical benefit (medical insurance)
• Access to extensive learning and development opportunities

No accommodation or relocation expenses are payable in connection with this position.

Employment offers are subject to successful clearance of pre-employment checks. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate.

The Embassy has an active L&D Committee which works hard to provide a comprehensive L&D offer. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.