About the Role
At Gojek, we rely on our IT systems to power the solutions that help consumers around the world. We’re seeking an experienced IT Service Delivery Manager who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.
As our IT Service Delivery Manager, you will take full responsibilities of IT end user computing operation in Gojek Indonesia, Singapore, Vietnam. You will need to ensure 100,00 + GoTroops across the ASEAN region are able to work seamlessly with their IT tools (Laptop and the apps installed), this to support Gojek business process, enabling Gojek boosting the GoTroops productivity on creating social impact.
What You Will Do
What You Will Need
About the Team
Our team is a group of 30+ IT engineers to support 10,000+ end users in Indonesia, Vietnam and Singapore. You will be part of the Global IT Infrastructure and Operation wolf pack that overall supports 10K users across Indonesia, Singapore, Vietnam and India. We look after IT infrastructure assets and maintain the environment continuously to ensure the availability, integrity, and security for all IT systems and infrastructure. Our technical solutions will help team all-across functions make better and faster business decisions and perform optimally.
While our team is based all over the region, we are a tight-knit group who are bonded by two things: good technology and good bread . For real - our weekly conversations range from the latest breakthroughs in mobile technology to the best sourdough bread recipes out there (WFH has indeed made us into make-believe bread connoisseurs). But whether you like your bread with butter or olive oil, or stay as far away from it as possible (teach us how), we’d be stoked to have you join the fam!
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