Reservation Agent

Date Posted: Posted23 hari yang lalu

Salary:

Central Java

Uraian Tugas

We are seeking a motivated professional with a passion for service to join our dedicated Sales & Marketing Team as a Reservation Agent.

Job Description

Respond to enquiries about hotel products and services by telephone and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Determine guest needs and quote the appropriate room and rate as per requirements
Input booking information into the Reservation System
Process amendments to reservations such as extensions, early departures, etc.
Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
Record special billing arrangements for groups and conventions
Coordinate and communicate with all other departments to ensure a smooth operation

Pengalaman kerja

QUALIFICATIONS

Diploma or Bachelor Degree in Hospitality Industry
Fresh Graduates are welcome.
Minimum of 1 (one) year in Reservation consider as an advantage
Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous REALTA experience an asset
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Manfaat

What is in it for you:

Attractive package.
National and International Opportunities in ACCOR group.
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Learning programs through our Academies designed to sharpen your skills.
Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.
Career development opportunies with national and international promotion opportunities.