FRONT OFFICE HOST

Date Posted: Posted24 hari yang lalu

Salary:

Jakarta

Summary

Assists Front Office Team Leader in the preparation and updates of the Front Office Departmental Operations Manual. Front Office Host operation in particular
Ensures all information including but not limited to restaurants, hotel facilities and other miscellaneous are updated periodically.
Ensures Guest Experience Management notes are recorded correctly and in a timely manner.
Maintain the Front Office – Host daily Log book.
Ensure all incidents are reported and submitted in timely manner.
Deliver the brand promise and provide exceptional guest service at all times.
Provide excellent service to internal customers as appropriate.
Aware of current promotions, policies and other important information.
Familiar with the hotel’s products and services.
Implement consistent guest recognition programmes and maintains a relevant guest history database.
Handles all guest inquiries in a courteous and efficient manner
Personally and frequently verify that guests are receiving the best possible hospitality and experience during the Arrival, stay and departure.
Maintains positive guest and colleague interactions with good working relationships.
Deliver signature experiences for each of the touchpoints a customer has during a Park Hyatt journey.

Qualifications

Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
Previous pre-opening experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills