Customer Service (Gold Product)

Date Posted: Posted13 hari yang lalu
Salary:
Jakarta
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Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Assess our customers in providing consultations related to gold investments

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Providing feedback on the efficiency of the customer service process

Managing a team of junior customer service representatives

Ensure customer satisfaction and provide professional customer support
Familiar with gold products and investments

Experience in working at a Financial Service Industry with Gold products and investments

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Proven customer support experience

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Job Detail

  • Job Id
    7e5ea91c7b28b8a6
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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