Customer Service (Gold Product)

Date Posted: Posted13 hari yang lalu

Salary:

Jakarta

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Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Assess our customers in providing consultations related to gold investments

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Providing feedback on the efficiency of the customer service process

Managing a team of junior customer service representatives

Ensure customer satisfaction and provide professional customer support
Familiar with gold products and investments

Experience in working at a Financial Service Industry with Gold products and investments

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Proven customer support experience

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Job Detail

Job Id

7e5ea91c7b28b8a6
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female