Baru Front Desk Agent

Date Posted: Hari Ini
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Front Desk Agent
Job no: 524101
Employment type Full time
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Department: Front Office, Non-Management (Entry)

Duties and Responsibilities

  • Maintains a well organized Front Desk Counter, ensures that all needed materials and supplies are readily available and accessible to expedite smooth check in and check out.
  • Prepares all necessary documents like registration cards, welcome passports, etc. to support smooth and efficient check in and check out. Ensure that guest preferences are delivered appropriately.
  • Well groomed, maintain appropriate standards to Discipline, hygiene, appearance, posture and attitude.
  • Maintains congenial relationship within Front Office Department as well as other departments in the hotel.
  • Maintain sufficient amount of money, number of coins and notes for each denomination are available in his / her cash float during their shift to accommodate foreign exchange and cash transaction.
  • Assist guests during check in process ensure complete guest information is obtained based on Registration Card and billing arrangement is established according to FO policies and procedures.
  • Deliver courteous services to guests; respond promptly and tactfully to guest complaints, requests and inquiries at all times. Always provide excellent services to maintain guest satisfaction. Escort guest to the room when needed.
  • Maintain a proper Front Desk logbook, record any discrepancies and matters for follow up. Utilize additional remarks in SMS appropriately and ensure that traces are properly performed and filed.
  • Always address guests by name appropriately.
  • To utilize guest comment log book for any complaints, and recommendations for product / service improvement from guests.
  • To be fully conversant with Loyalty or any frequent flyer Program outline by Mandarin
  • Oriental Hotel Group.
  • To be familiar with all with all hotel facilities and services. Actively sell the in house facilities and services to guests.
  • Accurately posts guests’ checks and city ledgers, ensures that all checks are filed properly to the respective guest folder.
  • Provide guest with safe deposit boxes services whenever required.
  • Assist guest during checks out process and ensure proper billing arrangements are provided.
  • Performs an Employee Audit by the end of each shift, ensure that all supporting documents are attached accordingly and submits net cash taking to the Safe Box.
  • All irregularities and discrepancies must be brought to the attention of Reception Manager or Front office Manager.
  • To adhere to all policies, procedures and rules outlined in the Employee Handbook - CLA.

Requirements :

  • Have a minimum of 1 year experience in similar position, preferably in luxury environment
  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Have excellent attention to details and service knowledge

Advertised: 20 Sep 2021 SE Asia Standard Time
Applications close: 30 Sep 2021 SE Asia Standard Time

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Job Detail

  • Job Id
    7e7a82fdfe4d167b
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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