About the Role
If you’re looking to be a part of a dynamic, highly analytical team who enjoys working with data, look no further. GoClub is a Gojek loyalty product part of the Loyalty, Partnership & Monetisation (LPM) group. As a Data Analyst specializing in GoClub, you will be building data products to support the team in achieving its business objectives. You are expected to help drive data strategies and business initiatives in GoClub. In addition to this, this role is expected to be a thought partner for leaders across the Gojek group in all things loyalty and retention. For starters, you will do this by working to solve some of the most challenging problems in formulating the right long-term benefits for high-value customers!
What You Will Do
What You Will Need
About the Team
Loyalty, Incentives, and Monetization (LPM) Data team is distributed across Indonesia, Singapore, and India.
The team helps various pods related to engagement & monetisation topics within Gojek. Various teams within LPM group (among others) are CRM, Promo and Incentive Tools, GoClub (Gojek’s loyalty product) and Growth Platform. In addition to this, the team works very closely with the following teams outside LPM group: product strategy & planning teams, digital marketing, and consumer platform (customer care, home page, etc.).
An example of a problem that we solve includes designing an efficient loyalty program and the best data driven communication channels for our customers. Should you have a question about which incentives to offer our customers to keep them engaged in the platform, we are your people! Currently, our team has been busy working on Machine Learning based cross-selling offers, which will help Gojek to grow in an efficient manner by recommending the right services to our customers, while at the same time improving customer experience.
We are a tight-knit group made up of crypto-enthusiasts, national badminton champion, youtubers, photographers, and movie fanatics! We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
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