Guest Relation Officer

Date Posted: Posted30+ hari yang lalu
Salary:
South Sulawesi+1 lokasi

Job Description

Uraian Tugas

A Little About Us

The centrally-located Novotel Makassar Grand Shayla with 320 guest rooms and suites, restaurant, bar, executive lounge, ballroom, meeting rooms, swimming pool, SPA, Fitness Centre and panoramic rooftop; provides everything the discerning traveler looks for in a hotel; with 4-star service and first-rate amenities.


Novotel Makassar Grand Shayla located near to the tourist attraction include Fort Rotterdam, Losari Beach, Somba Opu, Karebosi Field & Chinatown. This 4 star hotel well known with its best location for business travelers. The Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as the other public transportation.


Job Specific Detail/Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. welcome amenities, room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Front Office Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Pengalaman kerja
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Availability to work shifts, weekends and holidays


Manfaat

  • Opportunity to develop career with International Hotel Chain
  • Opportunity career mobility cross hotel brand within the group in Indonesia
  • Eligible to stay in hotels cross brand within the group with employee rate
  • Access to e-learning academic to support your career development

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Job Detail

  • Job Id
    8056d78b4f14bf12
  • Location
    South Sulawesi+1 lokasi
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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