Baru Call Center Data Officer

Date Posted: 5 hari yang lalu
Salary:
Jakarta

Job Description

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of: Call Center Data Officer for the USAID Tuberculosis Private Sector Activity in Indonesia.

Job Summary

The Call Center Data Officer will support activities under the USAID Tuberculosis Private Sector Activity in Indonesia to improve DPPM implementation by helping all the TB National Health Information System (SITB) users in a district, to entry the TB data report / case to SITB to make sure all cases are reported. The Call Center Data Officer is responsible for the day-to-day operation of the call center, improving performance and processes to better support all the SITB users in a district. Responsible for obtaining and reviewing call statistics and data entry on a daily, weekly, monthly, quarterly, and annual bases that will be reported to the Call Center Coordinator.

Location: Jakarta, Indonesia

Accountabilities:

  • Answering the user’s input, resolving the user’s input, and responding to user’s inputs
  • Entry all the data from the user’s inputs in a district to SITB within time limits
  • Verifying accuracy and sorting information from the user’s input
  • Makes appropriate notations and documentation, and completes the input logs and reports
  • Maintaining compliance with policies, procedures, and project targets
  • Identify and escalate issues to Call Center Coordinator, if needed
  • Provide other technical support as required
  • Preparing reports to improve processes to the Call Center Coordinator
  • Perform other duties as assigned

Required Qualifications:

  • Bachelor’s Degree in Management, Administration, Communication, Public Health, or a related field
  • Minimum 2 years of experience in the call center space
  • Expertise in the technical support area
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc
  • Experience in operating WhatsApp Customer Relationship Management software is a plus
  • Experience with National TB Health Information System (SITB) is a plus
  • Have a polite and professional communication style and strong Interpersonal skills
  • High proficiency and accuracy in typing
  • Understanding privacy issues and ability to maintain strict user confidentiality
  • Knowledge/experience of TB issues, policies, procedures is a plus
  • Fluency in written and spoken in Bahasa and local languages
  • Proficiency in English is a plus

Preferred Qualifications:

  • Indonesian national
  • Experience with call center service at national level

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

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Job Detail

  • Job Id
    82f3a1823a5cf01e
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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