Location: Jakarta
As a Service Desk Agent, you will be the first point of contact for our customer. You will see that customer service is provided according to highest possible standards. You will ensure that proper escalation procedures are followed to 2nd level support. You will propose structural improvements to the internal process and systems. You will directly report to the Service Desk Lead.
ASYX is a Supply Chain Finance & Collaboration services company connecting Buyers, Sellers, Suppliers, Distributors and Financial institutions through a secure web-based technology that enables Early Payment to Suppliers, Late Payment to Distributors of corporate Buyers and Factoring to large corporates.
We specialise in digitising land-based supply chains, particularly FMCG and agriculture businesses. The company's advisory arm also works with national and local government agencies to map and develop sustainable SME supply chains across various rural parts of Indonesia.
With offices in Jakarta, Surabaya, Amsterdam and Singapore, our clients are based in Indonesia, Kenya, Singapore and Hong Kong.
ASYX's Management Team and its employees have devoted their career to the pursuit and understanding of Supply Chain Finance, thus obtaining the means and measures to successfully deliver their platform to large and medium size organizations, all across the globe.
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