Job Description

We are looking for fluent English speakers to join our growing Guest Service Department.

If you are a fluent English speaker and have some customer service experience, you are welcome to apply.

Responsibility :

  • Responding to emails and live chats originating from overseas customers.
  • Initiate a phone call with overseas customers.
  • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
  • Handling and resolving customer complaints.
  • Communicating and coordinating with colleagues and internal departments.

Requirements :

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Have a good problem analysis and problem-solving skills.
  • Fluently English Speaking with no accent
  • Comfortable using computers.
  • Fast learner on new software
  • Preferably have the experience with customer service/call, center/banking, tele-sales / online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Applicants must be willing to work 24 hours shifting system

Job Types: Full-time, Contract

Salary: Rp2,500,000 - Rp3,500,000 per month

Ability to commute/relocate:

  • Yogyakarta: Reliably commute or planning to relocate before starting work (Required)

Education:

  • D1-D4 (Preferred)

Experience:

  • Guest Service: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

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Job Detail

  • Job Id
    8f17a4b0ed86d181
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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