Baru Cargo Services Officer

Date Posted: Posted8 hari yang lalu
Salary:
Jakarta
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Job Description

  • CSD - Cargo Services Delivery
  • Jakarta, Indonesia
  • Cathay Pacific
  • Application Deadline
    24 Feb 2022

Company Description


Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled cargo and passenger services to over 170 destinations worldwide.

We are deeply committed to Hong Kong, where the Company was founded in 1946. We continue to make substantial investments to develop Hong Kong's aviation industry and enhance Hong Kong's position as a regional transportation hub. In addition to our fleet of aircraft, these investments include catering, aircraft maintenance and ground handling companies, as well as our corporate headquarters at Hong Kong International Airport. Cathay Pacific and its subsidiaries and associates employ 21,000 staff in Hong Kong. The airline's two major shareholders are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself.

Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region.

We are also a founding member of the oneworld global alliance whose combined networld serves over 700 destinations worldwide.

Key Responsibilities


Customer Service

  • Support cargo reservations and bookings whilst providing exemplary customer service
  • Provide timely vendor notification for on time and delayed flights
  • Provide timely shipment status updates to customers
  • Help to manage Ground Handling Agent performance and provide guidelines and instructions

Administrative Support

  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation
  • Prepare post flight reports in a timely and accurate manner
  • Provide freighter catering uplift and last minute changes
  • Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
  • Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
  • Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
  • Assist with various administrative station tasks such as SAP
  • Coordinate weather diversions at diversion sites
  • Handle diversion of Cathay Pacific Flights when required
  • Assist with crew administration and support matters at the port
  • Support station training activities as required
  • Support station management in supplier oversight including reporting Ground Handling Agent performance issues
  • Any other reasonable task as requested

Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role

  • Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
  • Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
  • Ensure aircraft searches required by the Security Programme are conducted prior to loading
  • Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
  • Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
  • Quickly resolve issues on the ramp as required
  • Ensure safe operations are maintained at times particularly during loading and unloading of freighters
  • Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
  • Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
  • Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
  • Any other reasonable task as requested

Safety, Security and Compliance

  • Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
  • Undertake quality check programmes established by Head Office and participate in audits as required
  • Support the Emergency and Accident role as required
  • May be designated Operational Duty Holder for the station as required

Requirements


Academic qualifications

  • High school graduation

Knowledge, skills, training and experience

  • Minimum 2 years’ experience in the cargo industry is an advantage
  • Strong communication skills
  • Natural customer service orientation
  • Attentive to detail
  • Knowledge of MS Word, Excel and PowerPoint

Benefits


  • flexible working arrangements
  • great team and good working environment
  • multinational company

Personal & Application Information


Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

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Job Detail

  • Job Id
    906b7ebe3f410610
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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