Job Description

DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.

Job Description:
  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain, and update technical support documentation
  • Handle asset management, maintain inventory, and liaise with vendors
  • Manage IT infrastructure, system monitoring, and reports
  • Implement and monitor office IT security and antivirus
  • Perform first level troubleshooting and support for scheduled server backups
Requirements:
  • Willing to be placed in Warehouse (Sentul/Sunter/Cakung/Bekasi)
  • Diploma or Bachelor's degree in Computer Science, Information Technology or related discipline
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Strong analytical and troubleshooting skills
  • Competent at documenting standard/applications operating procedures
  • Good interpersonal and communications skills to interact effectively with all stakeholders
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • Individuals with no prior working experience are welcome to apply

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Job Detail

  • Job Id
    9892fae4c4c9ae7b
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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