Responsibilities
Support daily operational.
Elevate incident ticket and trigger the management escalation within stated guidelines.
Ensuring assigned task is effectively executed in timely manner.
Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.
Make sure smooth running of daily operation.
Provide IT operational support and guidance to user.
Work in compliance with company policies and standard operation procedures.
Manage equipment store and make sure equipment are properly arranged.
Execute deployment and setup of equipment.
Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
Make sure ticket assigned are follow up and service/problem resolved within SLA.
Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
Responsible on tools are in good condition.
Ensure improvement plan are fully execute.
Require travel and relocate to other place to full fill the company operational need.
Execute Ad-hoc task given by superior
Requirement
Candidate must be possess at least a Professional certificate, Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
Good technical background with good analytical and problem solving skills.
Detail-oriented and well organized.
Able to work independently and under pressure.
Good emotional manage.
Good communication in English (speaking and written).
Applicants must be willing to work on shift.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
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