Baru Support Engineer (L1)

Date Posted: Posted6 hari yang lalu
Salary:
Jakarta
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Job Description

Provide high level support primarily for end users via on-site, telephone, electronic mail, and communicate with end users

Perform infrastructure operation activity relate to server, storage and backup system for end users to support their business

Perform service request from business user relate to request fulfilment of server, storage and backup system through ticketing system and closing the request within SLA and ensure process quality.

Manage known incident / user complain relate to server, storage and backup system and resolve it within SLA as SOP defined.

Manage and execute deployment for standard change relate to server, storage and backup system

Provide technical solutions for end users in using systems to support their day-to-day business activities.

Provide data report and audit based on client requirement.
Diploma / Bachelor degree of Computer Science of Information Technology.

Min. 1 year experience (fresh graduate are welcome to apply)

Good communication skill & good attitude

Preferred language(s): Bahasa Indonesia, English.

Proficient with networking hardware and software (e.g. TCP/IP, Internet , Networking, familiar with SAN, Storage IBM, HP, EMC)

Required skill(s): Linux Server, Networking (internet protocols (including TCP/IP, DNS, SMTP, HTTP and distributed networks), Back Up System, Storage, Server, and SAN Switch

Have knowledge of server and network security, including Security hardening, VPN

Preferably skill(s): Database, Programming , OpenLDAP and Jira.

Willing to work on shift. Available 24/7 as well as to work off hours / weekend for remote support and on-call duties and also on-customer site

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Job Detail

  • Job Id
    9b49b54166c57800
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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