- Response to customer's query through telephone (inbound and outbound), chat, email, social media, etc in a timely manner
- Contact customers to respond to inquiries or to notify them of ticket investigation results and any planned adjustments (follow-up calls)
- Keep records of customer interactions recording details of inquiries, complaints and comments, as well as actions taken and update tickets accordingly.
- Ensure urgent tickets/cases are resolved within 1 hour by coordinating with respective department and customer directly
- Provide exceptional customer service to every customer
- Willing to work in Shifting Schedule including weekend and Public Holiday
- Additional duties as needed
Job Types: Full-time, Contract
Ability to commute/relocate:
Education:
Experience:
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https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.