Baru Customer Success Manager

Date Posted: 4 hari yang lalu

Salary:

Jakarta

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Job Description

Train, motivate, and lead after-sales teams to achieve set objectives and targets

Maintain contact with clients to obtain customer feedback regarding product/service quality

Assist clients in resolving issues and complaints concerning purchased products or services

Build and establish good work relationships with clients to facilitate increased patronage and revenue

Monitor contract details to notify clients of pending expiration and help process renewal

Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

Develop and optimize support and service processes, tools, and systems

Provide periodic reports to management on all after-sales activities
Experienced in the management field, preferably customer relationship management

Good communication skills. Adept at interacting with customers to identify and help meet their desires.

Good leadership skills. Able to coordinate and organize the activities of aftersales teams to ensure client satisfaction and improved sales

Good problem-solving skills. Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

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Job Detail

Job Id

a8d1bef6f7ae0b21
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female